Refund Policy
Our services are provided on a subscription basis. Payments are made in advance for each subscription period (monthly, quarterly, or annually, depending on your selected plan).
We offer refunds under the following conditions:
- Before Work Begins: If you request a cancellation and refund before we have started working on any of your design requests, you are eligible for a full refund.
- After Work Has Started: If we’ve already started working on your requests, refunds are not provided for that billing period. However, you may cancel your subscription to prevent future charges.
Your satisfaction is important to us. If you are unhappy with the quality of the work, we encourage you to request revisions. We offer unlimited revisions on all active requests to ensure the final designs meet your expectations.
- Partial periods of service already provided.
- Lack of use of the service (if you didn’t submit requests during your subscription period).
- Custom or special one-off design projects outside of your subscription.
You can cancel your subscription at any time from your account dashboard or by contacting our support team. Once canceled, you will not be billed for the next cycle, and your access to design services will continue until the end of your paid period.
To request a refund, please contact us at info@dviga.marketing with your account details and reason for the request. Our team will review your request and respond within 5 business days.
